Problem
RediGate 100/400 is having trouble connecting to the MQTT broker.
Troubleshooting Techniques
There are a number of potential causes for MQTT connectivity issues. The first two things to test when troubleshooting are:
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The steps below outline some diagnostic tools that can help identify and resolve the issue:
Viewing the MQTT Status
- In the RediGate command-line session, select "3" (for Diagnostic Services) and then "17" (for MQTT Status):
- Here you will see various diagnostic information about the current connectivity status of the RediGate
Viewing the MQTT Diagnostics
- If you need more detailed information about the status of the MQTT client, you can enable diagnostics by entering options 3, 6, 3, 4:
- After entering those values, press <enter> a few times to get back to the main menu, and then enter options 3, 99, y, <enter>
- The terminal will output all of the diagnostics data from MQTT client task. You can enable/disable other task diagnostics be following step 1 and entering option 3, 6, (task number of interest), 4. Press <enter> to pause the flow of the diagnostics data, and "X" to exit.
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