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- Tera Term Message: "Error opening communication channel" (Secure Copy Upload SSL)
- Tera Term Message: "File transfer failure" (USB/Serial)
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Solution 1: Make sure that you are using the correct values for the "User Account", "Password", and "Home Directory" fields:
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For Secure Copy Upload (SSL):
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- Port: (COM port of the USB to serial driver)
- User Account: (System → User Name, default is "user")
- User Password (System → User Password, default is "user")
Solution 2: Close all non-ssh instances of Putty:
File upload will fail if Putty has a connection with the RediGate over the same serial connection that ACE is attempting to use for uploading the configuration. Please close all serial instances of Putty before uploading from ACE
Solution 3: End the teraterm process in Windows:
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