Page Comparison

Diagnostics - Troubleshooting Cell Interface (ppp0), Check Signal Strength

...

================ Main Menu ==============

ElecSys(V:5.7.2017-02-23-1000)  Thu Mar  2 18:35:34 2017

RediGate400C_CPLX : 1 @ 10.63.192.192  REDIGATE-400 <Use System Serv Option-123>

---------------------------------------------

 1) System      Services

 2) Directory   Services

 3) Diagnostics Services

99 Log Off

Enter '2' to stop the AT+CSQ commands. And 'Enter' again to exit the menu.

Make selection: 2

================ Directory Services ==============

ElecSys(V:5.7.2017-02-23-1000)  Thu Mar  2 18:35:36 2017

RediGate400C_CPLX : 1 @ 10.63.192.192  REDIGATE-400 <Use System Serv Option-123>

---------------------------------------------

 1) Executables            2) Current Configs

 3) Download Directory     4) Put File to Remote

 5) Get File From Remote   6) Rename File

 7) Delete File in Remote  8) Delete IsaGraf Files

 9) View Zombie.log       10) IsaGraf App Info

11) Restore Previous UFF  12) View UFF Processing Details

13) View Load-Store File  14) View kernel or message logs

15) MQtt XML Information  16) View customer settings

17) ZMODEM File to Remote 18) ZMODEM File from Remote

19) View Problem.txt      20) View ModemLog.txt




Enter '20' to view the ModemLog.txt file.

Press the space bar to page through the file, which shows one or more sequences of AT commands used for connection. 

Make selection: 20

------------- CellModem script, ver. 1.4 ----------------------

* * *

->AT+CSQ...OK
<-+CSQ: 31,2\r\n\r\nOK
->ATD*99***1#...CONNECT
<-CONNECT
Running pppd /dev/ttyEMUX0 230400 file /dev/null local nocrtscts lock asyncmap 0 nodetach defaultroute noauth usepeerdns
Using interface ppp0
Connect: ppp0 <--> /dev/ttyEMUX0
not replacing existing default route via 10.63.255.128
local  IP address 166.130.92.39
remote IP address 166.130.92.39
primary   DNS address 166.216.138.41
secondary DNS address 166.216.138.42
Press ENTER...

 

If the last set ends with IP address, this indicates the address of the modem on the network.

...

For GSM (AT&T) RediGates, look at the Telit HE910 manual for information on AT commands: HE910 Manual

For CDMA (Verizon) modems, look at the Telit DE910 manual for information on AT commands: DE910 Manual 

Problem - Cell Interface (ppp0) Will Not Connect

...

You should see something similar to the text below if the cellular modem is configured correctly and connected:

...

A properly configured RediGate 400C with 2 enabled ethernet ports and a cellular connection is shown below, with addresses for eth0, eth1, and ppp0 (cellular).

<<<< ElecSys Linux RediGate 400 >>>> Name: (RediGate400C) Unit: (1) Eth0-IP: 0.0.0.0 armv5tel RediGate400C.(none) 3.12.9-00044-g5a52a4b

RediGate400C login: root
Password:
Hello root. Your path is /bin:/sbin:/usr/bin:/usr/sbin:/usr/bin/X11:/usr/local/bin:/usr/director/bin

[root@RediGate400C ~ ]$ ifconfig
eth0 Link encap:Ethernet HWaddr E2:E0:32:B5:ED:32
inet addr:10.63.192.151 Bcast:10.63.255.255 Mask:255.255.0.0
inet6 addr: fe80::e0e0:32ff:feb5:ed32/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:15148 errors:0 dropped:29 overruns:0 frame:0
TX packets:57 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:2015623 (1.9 MiB) TX bytes:5017 (4.8 KiB)

eth1 Link encap:Ethernet HWaddr E2:E0:32:B5:ED:32
inet addr:192.168.1.10 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::e0e0:32ff:feb5:ed32/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:11 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:878 (878.0 B)

eth_base Link encap:Ethernet HWaddr E2:E0:32:B5:ED:32
inet6 addr: fe80::e0e0:32ff:feb5:ed32/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:15148 errors:0 dropped:0 overruns:0 frame:0
TX packets:84 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:2348879 (2.2 MiB) TX bytes:7467 (7.2 KiB)
Interrupt:64 Base address:0x8000

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

ppp0 Link encap:Point-to-Point Protocol
inet addr:166.130.92.39 P-t-P:166.130.92.39 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
RX packets:25 errors:0 dropped:0 overruns:0 frame:0
TX packets:7 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:880 (880.0 B) TX bytes:135 (135.0 B)

...

1. Install the SIM card correctly (image below is CORRECT orientation). Metal contacts should be facing DOWN, with the notched edge of the card toward the RIGHT.
2. Correctly configure the APN for a GSM (HE-910) modem.
3. Check the signal strength. Attach or reorient cellular antenna to improve the signal.
   
   

 

For GSM/HSPA modems, see the following pages for a more complete description of the SIM card installation.

• RediGate 100 SIM Card Installation
• RediGate 400 - SIM Card Installation 

 

 

•