Ping Utility

The easiest way to test RediGate network connectivity is by using the ping tool built-in to the RediGate diagnostics:

1. Connect to the RediGate using Putty
2. Enter the following commands
   1. 3 – Diagnostics Services
   2. 14 – Ping Service
   3. (IP address or domain of Host destination — 8.8.8.8 or google.com for example for internet connected devices)
      
   4. If you see a reply from the IP address you pinged, you are connected and ready to send data from your field device to your host platform
   5. If you do not see a reply and/or your RediGate jumps straight into the "Diagnostic Services menu", your RediGate does not have a path to website or end device you are trying to ping
      1. 1. Response from RediGate that does not have valid path to "ignition.mqtt.com":