{"type":"doc","content":[{"type":"paragraph","content":[{"text":"The easiest way to test RediGate network connectivity is by using the ping tool built-in to the RediGate diagnostics:","type":"text"}]},{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"legacy-content","text":"Connect to the RediGate using Putty Enter the following commands 3 – Diagnostics Services 14 – Ping Service (IP address or domain of Host destination — 8.8.8.8 or google.com for example for internet connected devices) If you see a reply from the IP address you pinged, you are connected and ready to send data from your field device to your host platform If you do not see a reply and/or your RediGate jumps straight into the \"Diagnostic Services menu\", your RediGate does not have a path to website or end device you are trying to ping Response from RediGate that does not have valid path to \"ignition.mqtt.com\":","parameters":{"cxhtml":"

Connect to the RediGate using Putty
Enter the following commands
1. 3 – Diagnostics Services
2. 14 – Ping Service
3. (IP address or domain of Host destination — 8.8.8.8 or google.com for example for internet connected devices)
4. If you see a reply from the IP address you pinged, you are connected and ready to send data from your field device to your host platform
5. If you do not see a reply and/or your RediGate jumps straight into the "Diagnostic Services menu", your RediGate does not have a path to website or end device you are trying to ping
  1. 1. Response from RediGate that does not have valid path to "ignition.mqtt.com":

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Ping Utility